FAQs

How much does shipping cost?

Insomniac Visionaire now charges a flat rate of $5 for all orders in the continental U.S.

When will my order arrive?

Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery.

I changed my mind. Can I get a refund or make an exchange?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions?

Please email hello@InsomniacVisionaire.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

At this time, we are only accepting orders from residents that live in the U.S.A.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

Can you send me a sticker?

Each web store purchase comes with a couple exclusive design stickers. If you have not placed an order but would like some stickers, please send $5.00 cash and a self addressed stamped envelope to our address below and we will send you 5 assorted stickers.

Insomniac Visionaire
360 West Pershing Road
Suite 270
Kansas City, Missouri 64108
We are not responsible for envelopes lost to/from our office.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the Insomniac Vision-aire Mail newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Do you re-stock your inventory?

Each IV piece is usually limited to 300-500 produced. On occasion, some items will be displayed as out of stock. It is possible they are restocked due to the fact we may have only printed an initial run of 100 pieces meaning the item’s inventory could still be restocked 3-5 times. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

Do you offer gift cards?

We do not offer gift cards through the web shop at this time.